Customer Support
"Our support team is always here to help."
Frequently Asked Purchase Questions
Orders and Shipping FAQ
To place an order, simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information, then confirm your order.
If you need to modify or cancel your order, please contact us as soon as possible. We can make changes or cancel your order if it hasn’t been processed or shipped yet. Once an order is shipped, it cannot be modified or canceled.
We offer a variety of shipping options, including standard, expedited, and express shipping. The available options and their costs will be displayed at checkout based on your location.
Delivery times depend on your location and the shipping method you select. Typically, standard shipping takes [insert number of days] days, while expedited options may arrive sooner. You will receive an estimated delivery date at checkout.
After your order is shipped, you will receive an email with a tracking number and a link to the carrier’s website. You can also track your order by logging into your account on our website and visiting the ‘Order History’ section.
If you entered an incorrect shipping address, contact our customer service team immediately. We’ll do our best to update the address before the order is shipped. If the order has already been dispatched, you may need to contact the carrier directly.
Yes, we offer international shipping to many countries. Shipping rates and delivery times vary depending on the destination. Please check our shipping policy or contact us for more details.
For international orders, customs and import taxes may apply depending on the destination country’s regulations. These fees are the responsibility of the customer and are not included in the order total at checkout.
If your order arrives damaged or incomplete, please contact our customer service team right away. Provide your order number and details of the issue, and we’ll work quickly to resolve it.
If your order hasn’t been shipped yet, you may be able to change the shipping method by contacting our customer service team. Once the order is shipped, the shipping method cannot be changed.
"If you need to exchange an item"
Returns and Exchanges FAQ
You can return items within 7-10 days of receipt for a full refund or exchange. Items must be in their original condition and packaging. Some exclusions may apply, so please review our full return policy for details.
To initiate a return, please contact our customer service team at Help@youthup.in or 9555247659 Provide your order number and reason for the return, and we will guide you through the process and provide a return shipping label if applicable.
Certain items may not be eligible for return or exchange, including but not limited to [list any specific items, such as clearance items, personalized products, etc.]. Please review our return policy or contact customer service for more information.
To exchange an item, contact our customer service team to request an exchange. You will need to return the original item and place a new order for the desired item. If you need further assistance, our team will provide instructions for the exchange process.
In most cases, return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product. We may provide a prepaid return shipping label for certain returns. Please contact customer service for details.
Refunds are typically processed back to the original payment method used for the purchase. Once we receive and inspect the returned item, we will process your refund. Please allow [insert number of days] days for the refund to appear in your account.
Yes, items purchased with a discount code can be returned or exchanged. The refund will be based on the discounted amount paid.
If you received a defective or incorrect item, please contact our customer service team immediately. Provide your order number and details of the issue, and we will assist you with a return or exchange and cover the return shipping costs.
Our return policy applies to online purchases only. If you made a purchase in-store, please refer to our in-store return policy or contact the store directly for assistance.
Once your return is processed, you will receive an email confirmation. You can also check the status of your return by logging into your account on our website or contacting our customer service team.
